Return & Exchange Policy

At Pashlo, every shawl is a testament to meticulous craftsmanship and heritage artistry. We want you to experience your piece exactly as intended. If, however, you are not fully satisfied, we offer a refined and seamless return process.

Eligibility

● Returns are accepted within 14 days of delivery.

● Items must be unused, unwashed, unaltered, and in their original Pashlo packaging, including tags, authenticity card, and protective sleeve.

● Due to the delicate nature of handcrafted textiles, pieces showing signs of wear or damage cannot be accepted.

Return Process

● To initiate a return, please contact our Customer Care concierge with your order number.

● Once approved, you will receive a prepaid return label and instructions for secure packaging.

● After the item reaches us and passes quality inspection, your refund will be issued to the original payment method.

Exchanges

● Exchanges are subject to availability and can be arranged through our concierge.

● If the desired item is unavailable, a refund or store credit may be offered.

Non-Returnable Items

● Custom or personalised orders

● Final-sale pieces

● Items purchased through third-party retailers

Return Shipping Fees

● Domestic (UK) Returns: £10 processing fee

● International Returns: £25 processing fee

[All costs mentioned above are tentative  and may be revised upon further review and final approval. ]

● Defective or incorrect items receive complimentary return shipping.

Our commitment to excellence extends beyond craftsmanship to every aspect of your experience. If you require assistance, our team will be delighted to support you.